Optimize Search Group has partnered with an Austin, TX engineering and technical services organization that is seeking an experienced General Manager to lead operations and business development for its Austin market. This is a high-impact leadership opportunity for a hands-on operator who combines a strong engineering background with proven experience managing people, P&L performance, customer relationships, and business growth.
The General Manager will have full responsibility for the day-to-day performance of the location, including operational execution, team leadership, financial performance, customer development, and strategic growth initiatives. This individual will work closely with regional and corporate leadership to ensure the business operates efficiently while identifying opportunities to expand its customer base and strengthen market presence.
Key Responsibilities
- Oversee the day-to-day operations of the Austin business, ensuring projects, services, and internal processes are delivered efficiently and effectively.
- Own the location’s financial and operational performance, including P&L management, revenue growth, profitability, and resource allocation.
- Establish and maintain operational policies, procedures, and performance standards.
- Monitor key performance indicators and financial metrics to identify trends, risks, and opportunities.
- Develop and implement initiatives designed to improve productivity, efficiency, quality, and profitability.
- Ensure compliance with applicable industry regulations, safety standards, and company policies.
- Partner with regional and corporate leadership to align local operations with broader organizational objectives.
- Develop and execute strategies to expand the location’s customer base and increase market share.
- Identify and pursue new business opportunities across targeted industries and customer segments.
- Build, maintain, and strengthen relationships with existing and prospective customers.
- Re-engage prior customers and develop strategies to expand relationships that may have become less active over time.
- Serve as a senior point of contact for key customers, ensuring a high level of service and identifying opportunities for additional business.
- Collaborate with sales and technical teams to develop solutions that address customer needs and support revenue growth.
- Diversify the business across multiple customers and market opportunities to support long-term growth and stability.
- Lead, manage, and develop the local team, creating a culture of accountability, collaboration, and high performance.
- Recruit, train, coach, and retain high-quality employees.
- Establish clear performance expectations and conduct regular performance evaluations.
- Foster strong communication between operations, technical teams, business development, and corporate functions.
Qualifications
- Bachelor’s degree in Engineering is required.
- 10+ years of combined engineering, operations, and general management experience, including meaningful P&L ownership.
- Demonstrated experience leading an engineering, technical services, industrial services, or similarly complex operating business.
- Proven track record of managing revenue, profitability, budgets, and operational performance.
- Strong business development and customer relationship management experience.
- Demonstrated ability to grow revenue and develop new customer relationships.
- Strong technical foundation with the ability to communicate effectively with engineers, technical professionals, and customers.
- Experience managing and developing teams in a fast-paced environment.
- Strong analytical skills with the ability to use financial and operational data to make sound business decisions.
- Excellent communication, presentation, negotiation, and interpersonal skills.
- Strong understanding of applicable industry regulations and operational requirements.
- Ability to prioritize effectively, manage competing demands, and make decisions in a dynamic environment.